Privacy Policy

This Privacy Policy describes how Nicso Technology LLC-FZ ("Nicso", "we", "us", "our"), a company licensed in the Meydan Free Zone, Dubai, United Arab Emirates (Commercial License No. 2530973.01), registered at Meydan Free Zone, The Meydan Hotel, Dubai, U.A.E. collects, uses, discloses and safeguards personal data when you visit nicsotech.com, contact us, purchase our services, or use our products. We are committed to protecting your privacy in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, the EU/UK GDPR.

1. Data controller

Nicso Technology LLC-FZ is the data controller responsible for your personal data. Contact details are provided at the end of this policy.

2. Information we collect

We collect the following categories of information:

Identity & contact data — name, email, phone number, company, job title.
Enquiry & project data — details you submit through our forms, proposals and correspondence.
Transaction & billing data — billing name, address, VAT/TRN (if any), invoices, services purchased, and payment status.
Payment data — card and payment details are collected and processed directly by our PCI-DSS compliant payment providers (e.g. Stripe, Telr, PayTabs, Network International). We do not store full card numbers on our servers.
Technical & usage data — IP address, device/browser type, pages viewed and analytics data collected via cookies.
Marketing preferences — your consent choices for communications.

3. How we use your data & legal bases

We process personal data to:

provide, operate and improve our services and products (performance of a contract);
respond to enquiries and prepare proposals (steps prior to a contract);
process payments, invoicing and prevent fraud (contract and legitimate interests);
comply with legal, tax and regulatory obligations (legal obligation);
send service updates and, with your consent, marketing (consent).

4. Payment processing

Payments are handled by third-party payment processors who are responsible for the secure handling of your card data under the PCI-DSS standard. Your use of their services is subject to their own privacy terms. We receive only limited transaction information (such as confirmation of payment and the last four digits of a card) necessary to fulfil and account for your order.

5. Sharing & disclosure

We share personal data only with:

service providers and sub-processors that support our operations (hosting, cloud, analytics, email, payment processing) under written confidentiality and data-processing terms;
professional advisers, auditors and regulators where required;
authorities or third parties where required by law or to protect our rights.

We do not sell your personal data. A list of key sub-processors is available in our Data Protection & Sub-processors notice.

6. International transfers

Your data may be processed outside the UAE by our providers. Where this occurs, we rely on appropriate safeguards (such as adequacy decisions or standard contractual clauses) to protect your data as required by the PDPL and GDPR.

7. Data retention

We retain personal data only for as long as necessary for the purposes described, and to meet legal, accounting or reporting requirements. Transaction records are typically retained for the period required by UAE law.

8. Data security

We apply appropriate technical and organisational measures — including encryption in transit, access controls and monitoring — to protect personal data against unauthorised access, loss or misuse.

9. Your rights

Subject to applicable law, you have the right to:

access, correct or update your personal data;
request deletion or restriction of processing;
object to processing or withdraw consent;
request data portability;
lodge a complaint with the UAE Data Office or a competent authority.

To exercise any right, contact us using the details below. We respond within the timeframes required by law.

10. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

11. Children

Our website and services are not directed at children under 18, and we do not knowingly collect their data.

12. Changes

We may update this policy from time to time. The latest version is always published on this page with its effective date.

Contact us

For any questions about this privacy policy, contact our team:

Nicso Technology LLC-FZ
Meydan Free Zone, The Meydan Hotel, Dubai, U.A.E.
Commercial License No. 2530973.01
Email: [email protected]
Phone / WhatsApp: +971 50 328 9455