Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds are handled for services, subscriptions and products purchased from Nicso Technology LLC-FZ ("Nicso", "we", "us", "our"), a company licensed in the Meydan Free Zone, Dubai, United Arab Emirates (Commercial License No. 2530973.01), registered at Meydan Free Zone, The Meydan Hotel, Dubai, U.A.E.. It forms part of our Terms of Service. All amounts are in UAE Dirhams (AED).

1. Overview

Because we deliver bespoke, professional and digital services, refund eligibility depends on the type of engagement and the work already performed at the time of a cancellation request.

2. Consultation & proposals

Initial consultations and proposals are provided free of charge and carry no payment obligation.

3. One-time projects

Deposits/advance payments reserve capacity and cover initial discovery and planning; they are non-refundable once work has commenced.
If you cancel a project in progress, you are charged for work completed and approved up to the cancellation date; any remaining pre-paid balance for work not yet started is refunded.
Completed and delivered milestones are non-refundable.

4. Retainers & subscriptions

Monthly retainers and product subscriptions renew automatically and can be cancelled at any time with 30 days' written notice; service continues until the end of the paid period.
Fees already paid for the current billing period are non-refundable, but you will not be billed for subsequent periods after valid cancellation.
Annual plans may be cancelled with notice; unused, unstarted months may be refunded on a pro-rata basis at our discretion, less any discount already applied.

5. Software products (SaaS)

Where a free trial is offered, you may cancel before the trial ends at no charge. Paid subscription fees are non-refundable once the billing period has started, except where required by law or in the case of a proven, unresolved service fault.

6. Third-party costs

Amounts paid to third parties on your behalf (e.g. ad spend, software licenses, hosting, domains, model/API usage) are non-refundable once incurred.

7. How to request a refund or cancellation

To cancel or request a refund, email [email protected] with your name, company, invoice/order reference and reason. We will:

acknowledge your request within 2 business days;
assess eligibility against this policy;
process approved refunds to the original payment method within 7–14 business days.

8. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may delay resolution.

9. Changes

We may update this policy; the current version applies to purchases made after its effective date.

Contact us

For any questions about this refund & cancellation policy, contact our team:

Nicso Technology LLC-FZ
Meydan Free Zone, The Meydan Hotel, Dubai, U.A.E.
Commercial License No. 2530973.01
Email: [email protected]
Phone / WhatsApp: +971 50 328 9455